Shipping

Destinations and carriers
We ship worldwide, including the EU, United States, Japan, and other international destinations. Orders are shipped using trusted carriers such as DHL, FedEx, and local postal services depending on destination.

Processing time
Orders are processed within 2 to 5 business days, excluding weekends and public holidays.
Once your order has shipped, you will receive a confirmation email with tracking information.

Estimated delivery times
EU and EEA. Approximately 3 to 8 business days
United States and Canada. Approximately 7 to 14 business days
Japan and Asia. Approximately 7 to 14 business days
Rest of world. Approximately 10 to 21 business days

Delivery times are estimates only and may be affected by customs processing, local postal services, or events beyond our control.

Customs, duties, and taxes
For deliveries outside the EU, the recipient is responsible for any import duties, taxes, or customs fees imposed by local authorities. KAP Company is not responsible for delays or costs caused by customs clearance.

Loss or damage in transit
If your order is lost or arrives damaged, please contact us within 48 hours of delivery. We will assist with a carrier claim and, if applicable, offer a replacement or refund in accordance with carrier terms.

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Returns and Refunds

Eligibility and timeframe
You may return unused items within 14 days of delivery. Items must be returned in original condition, unworn, unwashed, and with all original packaging intact.

Return shipping costs
Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.

How to return
Contact us via the contact for with your order number and reason for return. We will provide return instructions and a return authorization.

Refunds
Once the returned item has been received and inspected, a refund will be issued to the original payment method within 7 to 10 business days. Original shipping costs, customs duties, and taxes are non refundable.

Faulty or incorrect items
If you receive a faulty, damaged, or incorrect item, contact us within 48 hours of delivery. We will cover return shipping and offer a replacement or full refund.

Exchanges
We do not offer direct exchanges. To receive a different item, return the original product and place a new order.

Non returnable items
Custom or personalized items, gift cards, and items marked as final sale are not eligible for return unless defective.

These terms govern your use of the KAP Company website and the purchase of products from us.

1. Acceptance and eligibility

By using our website or placing an order, you agree to these terms. You confirm that you are at least 16 years old or the legal age of majority in your jurisdiction and legally capable of entering into binding agreements.

2. Products, pricing, and availability

All products are subject to availability.
Prices are shown in the selected currency and exclude taxes, customs duties, and import fees unless stated otherwise.
We reserve the right to change pricing, product details, or discontinue products at any time without prior notice.

3. Orders and contract formation

Placing an order constitutes an offer to purchase.
We reserve the right to accept or reject orders at our discretion, including due to stock availability or suspected fraud.
A binding contract is formed only when you receive a shipping confirmation email.

4. Payment

We accept payment methods displayed at checkout.
You agree to provide accurate billing and payment information.
If payment is declined or reversed, we reserve the right to cancel the order.

5. Shipping and delivery

Shipping terms are governed by the Shipping and Returns Policy above.

6. Returns and refunds

Returns and refunds are governed by the Shipping and Returns Policy above.

7. Intellectual property

All content on this website, including text, images, logos, and product designs, is owned by or licensed to KAP Company. Unauthorized use or reproduction is prohibited.

8. Limitation of liability

To the fullest extent permitted by law, KAP Company is not liable for indirect, incidental, or consequential damages arising from the use of our website or products.

9. Governing law and jurisdiction

These terms are governed by Swedish law. Any disputes shall be resolved exclusively by the competent courts of Sweden.

10. Severability

If any provision of these terms is found invalid or unenforceable, the remaining provisions remain in full force and effect.

This Privacy Policy explains how KAP Company collects, uses, and protects your personal data.

1. Personal data we collect

Automatically collected data
When you visit our website, we may collect technical information such as IP address, browser type, operating system, cookies, and pages visited.

Order and account data
When you place an order or create an account, we collect your name, billing and shipping address, email address, phone number, and payment details. Payment information is processed securely by our payment providers and not stored by us.

Optional data
This may include newsletter subscriptions, preferences, feedback, or direct communications with us.

2. How we use your data

We use your data to fulfill orders, process payments, manage returns, and provide customer support.
We may contact you regarding your order, account, or with marketing communications where consent has been given.
We use data to prevent fraud, ensure security, and improve our website and services.

3. Legal basis and international transfers

For customers in the EU and UK, personal data is processed in accordance with GDPR based on consent, contractual necessity, or legitimate interests.
When personal data is transferred outside the EU or EEA, appropriate safeguards such as Standard Contractual Clauses or adequacy decisions are applied in line with EU regulations.

4. Cookies and tracking

We use cookies and similar technologies to analyze site usage and improve functionality.
Non essential cookies are used only with explicit consent in accordance with GDPR and the ePrivacy Directive.
You may manage or withdraw cookie consent through your browser or site settings. Disabling cookies may affect website functionality.